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CWA Not Surprised by FTC Probe of T-Mobile Practices

In a news release today, CWA says it "isn’t surprised that T-Mobile US is being investigated by the Federal Trade Commission for cheating wireless customers and pocketing hundreds of millions of dollars."  In January 2013, CWA alerted parent company Deutsche Telekom that T-Mobile US managers were directing workers to add charges to customer accounts. Deutsche Telekom apparently ignored this warning. In one case, the company blamed front-line employees who said they were working under direct orders from managers to cheat customers. "These fired workers deserve to have their cases reviewed," CWA says. At a T-Mobile shareholder meeting last June, a CWA activist spoke directly to then-Deutsche Telekom CEO Rene Obermann and T-Mobile CEO John Legere about the company's cramming. The company failed to act, again, but now the FTC has stepped in and is suing T-Mobile US for cheating consumers. Photo: From one of many rallies in which U.S. and German workers together have fought for workers' rights at T-Mobile US.